Page 2 - Activity Sheet_Communication SKill
P. 2
Activity Sheet: Workplace Communication
Skills
Name: ___________________________
Date: ___________________________
Theme: Workplace Communication
Activity 1: Reading – Understanding a Job
Description
Instructions: Read the following job description carefully and answer the questions below.
Job Description
Position: Front Desk Executive
Company: Sunrise Hotels Pvt. Ltd.
Responsibilities:
• Welcome guests at the reception and assist with check-in/check-out processes.
• Answer customer queries and manage phone calls.
• Maintain records and daily reports.
Skills Required:
• Good communication skills (English & Hindi).
• Basic computer knowledge.
• Ability to handle customers politely.
Qualifications:
• 12th pass (minimum).
