Page 17 - Comercial Vehicle Driver

ASC/N9701 Coordinate with depot/ branch office

SB5. breakdown condition
SB6. accident and emergency situations and medical emergencies
Problem Solving

The user/individual on the job needs to know and understand how to:
SB7. assess the problem, evaluate the possible solution(s) and use an optimum
/best possible solution(s)
SB8. identify immediate or temporary solutions to resolve delays and crisis
situations
Passenger management
The user/individual on the job needs to know and understand how to:
SB9. manage children, aged and differently abled individuals
SB10. effective tackling of passengers and public who may be stressed, frustrated,
confused, or angry
SB11. build passenger friendly work environment and use customer centric
approach to resolve crisis
Conflict Management Skills
The user/individual on the job needs to know and understand how to:
SB12. resolve conflict while dealing with public
Reflective thinking
The user/individual on the job needs to know and understand:
SB13. how to learn from past mistakes to resolve technical and non-technical
problems

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