Page 21 - Comercial Vehicle Driver

ASC/N0002 work effectively in team

which it is appropriate to use these
KA4. the importance of creating an environment of trust and mutual
respect
KA5. the implications of own work on the work and schedule of others
B. Technical Knowledge The user/individual on the job needs to know and understand:

KB1. different types of information that colleagues might need and the
importance of providing this information when it is required
KB2. the importance of helping colleagues with problems, in order to
meet quality and time standards as a team
Skills (S)w.r.t. the scope
Element Skills
A. Core Skills/ Writing Skills
Generic Skills The user/individual on the job needs to know and understand how to:

SA1. complete written work with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how to:

SA2. read instructions, guidelines/procedures
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:

SA3. listen effectively and orally communicate information
SA4. ask for clarification and advice from the concerned person
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:

SB1. make decisions on a suitable course of action or response keeping
in view resource utilization while meeting commitments
Plan and Organize
The user/individual on the job needs to know and understand how to:

SB2. plan and organize work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how to:

SB3. check that the work meets customer requirements
SB4. deliver consistent and reliable service to customers
Problem Solving
The user/individual on the job needs to know and understand how to:

SB5. apply problem solving approaches in different situations
Critical Thinking
The user/individual on the job needs to know and understand how to:

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