Page 20 - Comercial Vehicle Driver

ASC/N0002 Work effectively in team

Unit Code ASC/N 0002
Unit Title Work effectively in a team
National Occupational Standard
(Task)
Description This NOS unit is about working effectively within a team, either in
individual’s own work group or in other work groups outside the
organization.
Scope This unit/task covers the following:
colleagues:
• superiors
• members of own work group
• people in other work groups within or outside the organisation
communicate:
• face-to-face
• by telephone
• in writing

Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
A. Compulsory To be competent, the user/individual on the job must be able to:

PC1. maintain clear communication with colleagues
PC2. work with colleagues
PC3. pass on information to colleagues in line with organisational
requirements
PC4. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues
PC6. let colleagues know in good time if cannot carry out commitments,
explaining the reasons
PC7. identify problems in working with colleagues and take the initiative
to solve these problems
PC8. follow the organisation’s policies and procedures for working with
colleagues
PC9. ability to share resources with other members as per priority of
tasks
B. Optional N.A.

Knowledge and Understanding (K) w.r.t. the scope
Element Knowledge and Understanding
A. Organisational Context The user/individual on the job needs to know and understand:
(Knowledge of the
Company/Organisation KA1. the organization’s policies and procedures for working with
and its processes) colleagues, role and responsibilities in relation to this
KA2. the importance of effective communication and establishing good
working relationships with colleagues
KA3. different methods of communication and the circumstances in